Refund & Cancellation Policy

We would rather you understood this before paying than discovered it afterwards, so here it is in one line:

Before buying a pack, every account gets up to 100 free lookups — 25 on signup and 25 more for each setup step — more than enough to test the API properly against your own data and decide whether it fits. Please use that allowance first.

Credit packs are prepaid digital goods delivered instantly. Once credits are added to your account, the purchase is final. This applies whether the credits are unused, partially used, or fully used.

We do not refund because:

• You bought a larger pack than you needed
• You changed your mind, or your project was cancelled
• You stopped using the service or closed your account
• A lookup returned "not found" for a GSTIN that does not exist in the GST database — that is a valid, correctly billed result

Credits never expire, so an unused balance is not lost. It stays on your account for whenever you need it.

We refund in full, without argument, in these cases:

• Duplicate charge — you were billed twice for the same pack
• Payment taken, credits not delivered — money left your account but the credits never arrived
• Billing error on our side — you were charged the wrong amount, or for a pack you did not select
• Unauthorised transaction — a payment you did not make and did not authorise, once verified
• Sustained outage — our service was unavailable for a prolonged period through our own fault and you were unable to use credits bought for that period

Where credits were consumed by a genuine fault in our system — for example, we billed you for calls that returned server errors — we credit the difference back to your account balance rather than issuing money, unless you ask otherwise.

If a payment fails partway, your bank may show the amount as debited while the transaction has not actually settled. In most cases the amount is released automatically by your bank within 5 to 7 working days without any action from us.

If it has been longer than 7 working days and the credits have not appeared in your account, email us with the payment reference and we will trace it with Razorpay.

Monitoring is billed annually per monitored GSTIN and is separate from lookup credits.

Cancellation. You may cancel monitoring at any time from your dashboard. Cancellation stops future renewal — it does not refund the current term, which runs to its end date. Your watchlists are paused, not deleted, and resume if you subscribe again.

Pro-rata refund. If we terminate or materially withdraw the monitoring service for a reason that is not a breach by you, we refund the unused portion of your current term on a pro-rata basis.

You can try monitoring on a small number of GSTINs free of charge before subscribing.

Email us with:

• The email address registered on your account
• The Razorpay payment ID or order ID (visible in your payment receipt)
• The date and amount of the transaction
• A short description of the problem

Send it to help@gstinapi.in or through the contact form.

Our timelines. We acknowledge within 1 business day and decide within 5 business days. Approved refunds are issued to the original payment method and typically reach you within 5 to 10 working days, depending on your bank. We will tell you plainly if a claim is rejected, and why.

Refund claims must be raised within 30 days of the transaction.

Please contact us before raising a chargeback with your bank. Almost every dispute is a misunderstanding we can resolve in a day, and a chargeback costs us a fee and takes weeks to unwind for you.

Accounts with a chargeback raised without first contacting us may be suspended pending resolution.

Questions about a payment or this policy:

See also our Terms of Service and Privacy Policy.